POLICIES & PROCEDURES

Payment Policies:

  1. Payment is due in full at the time of reservation.  Unless other arrangements have been made with Badger Pet Care, full payment is required prior to receiving services.

  2. If full payment is not received on/before the start date of services, Badger Pet Care reserves the right to cancel services without notice.

  3. There will be a $25 service charge for each check returned for insufficient funds.



Cancellation Policy:

Vacation Care:

  1. Holidays: no refund, full payment is charged

  2. 0 - 2 days before service start date: 50% of payment is charged; remaining 50% will be credited or refunded.

  3. 3 - 7 days before service start date: 15% of payment is charged; remaining 85% will be credited or refunded.

  4. More than 7 days before service start date: Full credit or refund is given.

  5. Since services are booked in advance and other clients may be turned away as a result - clients returning home early from travel will be required to pay for the originally scheduled amount of visits/time.

Daily Dog Walks:

  1. Please call before 9:30 AM for full credit or refund.

  2. If I arrive for the walk, full payment is expected.

 

Property Policies:

  1. Badger Pet Care is not liable for damage to the home that is outside of the control of the PET SITTER. This includes, but is not limited to fires, electrical issues, water/gas/etc. leaks, and/or acts of nature. We will make every effort to contact the customer and/or the emergency contact if/when this situation occurs.

  2. Badger Pet Care is not liable for any loss or damage to the property in the event of burglary or other crime that may occur during the course of this contract. The PET OWNER agrees to secure the home to the best of their ability prior to leaving the premises. Badger Pet Care will re-secure the home to the best of its ability at the end of each visit.

  3. Badger Pet Care is not responsible for any damage to property of the client or others unless such damage is caused by the negligent act of the PET SITTER. Badger Pet Care agrees to remain fully insured through PSA or a comparable entity, including optional Special Property Endorsement (protects against theft, breakage, etc as caused by an employee) or bonding. Badger Pet Care accepts no responsibility for security of the premises or loss if other individuals have access to a client’s home, or if the home is not properly secured.



Pet Policies:

  1. The PET OWNER is responsible for pet-proofing the house, yard, and all associated property. Badger Pet Care will not be responsible for the safety of any pets and will not be liable for the injury, disappearance, death, or fines of any pet with unsupervised access to the outdoors.

  2. If your pet(s) should foul a floor, wall, carpet, upholstery, or other area, Badger Pet Care will do our best to clean the area(s), per your instructions, with cleaning supplies provided by OWNER, provided we notice it. Badger Pet Care will not be held responsible if, despite our cleaning efforts, a stain or odor remains.

  3. PET OWNER is responsible for supplying the necessary, safe equipment & supplies needed for the care of their pet(s).  This includes, but is not limited to, a sturdy, well-fit collar/halter/harness for walks or in case of emergencies with firmly attached vaccination tags, a leash or lead rope, pooper-scooper (if needed), litter boxes, food, cleaning supplies, medicines, pet food, and cat litter. PET OWNER authorizes any purchases necessary for the satisfactory performance of duties. PET OWNER agrees to be responsible for the payment to obtain such items should it be deemed necessary by PET SITTER, as well as service fees for obtaining items, should the need arise while Badger Pet Care is providing services, and will reimburse Badger Pet Care within 10 days for all purchases made.

  4. Badger Pet Care is authorized to seek emergency veterinarian care, as deemed necessary by PET SITTER.  The full cost for such services will be the sole responsibility of PET OWNER. Badger Pet Care will make every effort to utilize the preferred veterinarian indicated on the Client Information Form. However, In the event the PET SITTER is unable to obtain the appropriate and necessary medical care (as determined by PET SITTER), from the veterinarian indicated on the Pet Information Form, within a reasonable time (which time shall be determined solely by PET SITTER), PET SITTER is authorized to secure emergency veterinary care form a veterinarian selected by PET SITTER.  While Badger Pet Care will make every effort to maintain happy, healthy pets – Badger Pet Care is not responsible for the health/well being of the animal.

  5. PET OWNER will be responsible for any & all expenses resulting from an injury to a PET SITTER, or other person(s), by the Pet. PET OWNER agrees to indemnify, hold harmless, and defend Badger Pet Care, in the event of a claim by any person injured by the Pet.

  6. PET OWNER must have legal rights to place the pet(s) in the care of Badger Pet Care. The PET SITTER cannot service a home with “visiting” pets or animals that do not belong to the PET OWNER and/or at the same service location, without a separate set of agreement forms, signed by each rightful PET OWNER.

  7. The terms of this document apply to all the pets owned by the PET OWNER, including any & all new pets that the customer obtains on/after the date this document was signed, at any & all locations the PET OWNER designates for service.

  8. Badger Pet Care shall be held harmless in the event of any & all damage, illness, disease, accident, injury, etc. - to property and/or pet(s).

 

Other Policies:

  1. Badger Pet Care suggests that alternate arrangements be made with someone to evacuate your pets in case of a disaster or weather related event/crisis/”Code Red”.  Badger Pet Care will attempt to care for your pets should such events occur, but cannot guarantee it.

  2. This contract is considered legal & valid approval for any & all future services – permitting Badger Pet Care to accept all future telephone, online, mail or email reservations and enter my home without additional signed contracts or written authorizations.

  3. Badger Pet Care reserves the right to terminate this contract at any time if the PET SITTER, in his/her sole discretion determines that PET OWNER’s pet poses a danger to the health or safety of itself, other pets, other people, or the PET SITTER. If concerns prohibit the PET SITTER from caring for the pet, the Owner authorizes the pet to be placed in a kennel (or previously arranged locale), with all charges (including but not limited to transportation, kenneling, tranquilizing, treating, accessing, and liability) to be the responsibility of the PET OWNER.

  4. Badger Pet Care agrees to provide the services stated in this agreement in a reliable, caring and trustworthy manner. In consideration of the services as an express condition thereof, the client expressly waives and relinquishes any and all claims against the company and its employees, except those arising from negligence. Claims of negligence that involve a hired Independent Contractor, hired by Badger Pet Care, will be the responsibility of the Independent Contractor and the company they represent. Such claims will not be filed against Badger Pet Care. All hired Independent Contractors are required to carry liability insurance with optional coverage or bonding through a reputable company.

  5. Client agrees to notify Badger Pet Care of any concerns within 24 hours of return.

  6. This agreement is valid from the date signed, and replaces any prior agreements.

  7. Client agrees to any future Badger Pet Care term changes relayed verbally to the client, mailed or emailed in writing to the client, or posted on www.badgerpetcare.com.

  8. The owner states that he/she as read this agreement in its entirety and fully understands and accepts its terms and conditions.

 

I have read and understand the terms of this agreement:

 

"CLIENT/PET OWNER":
Name:              ____________________________________________

Signature:         ____________________________________________
Address:           ___________________________________________________________________________ 
Telephone:       (         ) ________________________________

Date:                ____ / ____ / ____